FAQ

This space helps patients and their guardians easily access frequently asked questions about hospital visits and treatment processes. It includes various questions about appointment scheduling, treatment procedures, psychological support services, and insurance-related matters, providing support for a more convenient and smooth hospital experience.

If you have more questions, please visit the Chilgok Kyungpook National University Hospital website.

Customer Consultation Room Visit Consultation

• Operating hours: 09:00–17:00 (closed on Saturdays and public holidays)

• Consultation location: 1st floor, Building 6, Medical Affairs Office

Reception of Kindness, Complaints, and Suggestions

• Phone: 053-200-3337 / FAX: 053-200-2079

• Suggestion Box: Available on each ward and floor in the [Customer Suggestion Box]

• Website: http://www.knuch.kr → Services → Customer Feedback

• Mail: (Postal Code 41404) 807, Hoguk-ro, Buk-gu, Daegu, Chilgok Kyungpook National University Hospital, Medical Affairs Office

1. How do I make an appointment?

• Appointments can be made through the hospital’s website or by phone (extension number). After making an appointment, a confirmation call will be made the day before the visit, and you should come to the hospital according to your scheduled appointment time.

2. What is the process for pediatric cancer treatment?

• Pediatric cancer treatment involves creating a personalized treatment plan tailored to the child’s condition after diagnosis, including surgery, chemotherapy, radiation therapy, and immunotherapy in stages. Detailed explanations about the treatment process can be provided through consultations with the attending physician.

3. What psychological support services are provided by the hospital?

• The hospital provides psychological counseling services and support programs for both the patient and the guardians. Emotional support through counseling with psychological professionals is available to reduce emotional burdens during the treatment process.

4. How are education and play activities managed during hospitalization?

• Even during hospitalization, there are spaces and programs for educational and play activities. Child education experts and play therapists run programs to support the patient’s development and treatment.

5. How do I share treatment information from other hospitals?

• Treatment information from other hospitals should be submitted to the hospital, where the attending physician will review the patient’s treatment history and establish a new treatment plan. Please submit the relevant documents to the hospital’s reception desk.

6. How can I receive information about medical and treatment costs?

• Information about medical and treatment costs can be obtained from the hospital’s finance team. Before treatment begins, you will be informed of estimated costs, and any additional costs will also be clearly explained through consultations.

7. How can I receive insurance support related to treatment?

• Insurance support available during treatment depends on the contract with the insurance company. The hospital’s finance team can assist with insurance-related inquiries and provide necessary documents.

8. What is the rehabilitation process after discharge?

• After discharge, a rehabilitation program tailored to the patient’s condition is provided. Various rehabilitation programs, including physical therapy, speech therapy, and emotional support, help the patient return to their normal daily life.

9. What are the latest research or clinical trials on pediatric cancer?

• The hospital provides information about the latest research and clinical trials related to pediatric cancer. Detailed information about new treatments and research can be obtained through consultations with the attending physician.

10. What education and support programs are available for parents?

• Educational programs for parents are regularly held to help them understand the treatment process and provide emotional and psychological support. Additionally, psychological counseling and support groups for parents are also available.